Sylvia has an accomplished career in digital and business transformation, enabling businesses to be more effective and efficient through technology and productivity improvement. She has worked in Asia Pacific, notably China, with Big 4 consulting firms, Fortune Global 500 technology giants and leading telcos, including PricewaterhouseCoopers, Microsoft, Huawei, PCCW, True.

Sylvia is well-versed in telecom industry, its business operations and support systems (BSS). She has built business planning and IT PMO operations from the ground up for telcos in Hong Kong and Thailand for commerce launch of mobile services. She was interviewed by expert networks on views on telecom industry hot topics, technology monetization strategies, applying technology to create value in real life and more.

Sylvia has also extended her expertise to internal transformation to up-skill/re-skill a global sales force for a technology giant to overcome competency gaps for its telecom software business. She is proficient in directing large-scale learning programs, delivering great results fast and leveraging the latest techniques and technology to enhance learner experience and has been interviewed by TM Forum and British Telecom on this.

For SMBs, Sylvia helped a total solution provider in fruit business reshape the operation and win investment funding. She is currently mentoring the owner of an online media company to manage the business and enable the employees to drive growth.

Sylvia completed her first degrees (BA, BCom) in New Zealand. She holds an MBA and is honored on Dean’s List and Hall of Fame at the Chinese University of Hong Kong (AACSB-accredited). She has contributed as guest speaker and guest host at events presented by CUHK’s EMBA program.